Every part of Australia is, always was and always will be, Aboriginal land. As a community gathering-place, a festival of arts, cultural exchange and celebration and as a site for the sharing of ideas and stories, Ten Days on the Island pays respect to the palawa – original owners and cultural custodians - of all the lands and waters across lutruwita (Tasmania) upon which our Festival takes place.

Terms & Conditions

Ten Days on the Island

Ticketing terms & conditions of sale

  1. Tickets for performances are valid only when purchased from Ten Days on the Island or an organisation authorised by Ten Days on the Island to sell or distribute tickets. Authorised vendors are Theatre North at the Princess, Burnie Arts & Function Centre and Theatre Royal. All patrons must have a valid ticket for a performance in order to enter the venue.
  2. Tickets may not, without Ten Days on the Island’s written consent, be on-sold at a premium, offered as a prize or inducement, packaged or otherwise used for advertising, promotional or other commercial purposes. Ten Days on the Island reserves the right to refuse admission to the bearer of any ticket sold or otherwise provided or distributed in breach of this condition.
  3. All ticket prices are stated in Australian dollars and include GST where applicable. A $4.95 non-refundable transaction fee inclusive of GST applies to all transactions that include tickets.
  4. Where concessions are applicable, suitable and valid identification must be provided by a Patron for collection of tickets and for admission to a performance. The following concession types are accepted:
    • Full-time students
    • Children 12 years and under where there is no child price available
    • Pensioner and carer concession card holders including Concession Scheme Card
    • Health Care Card holders
    • Seniors Card holders
    • Companion Card holders
  5. A valid Companion Card or valid Companion Card Number must be produced at the time of booking to gain access to the Companion Card Scheme offer. Details of use are contained on the Companion Card Website.
  6. Only one eligible discount may be applied per transaction. Discounts or special offers are not able to be applied retrospectively.
  7. Ten Days on the Island accepts payment for transactions by credit/debit cards (Visa and MasterCard), cash and Ten Days on the Island gift vouchers.
  8. Prices are subject to change at any time without notice.
  9. The email confirming your ticket purchase will contain your e-tickets to Ten Days on the Island performances. Use your smart phone to show the barcode to venue staff for scanning on arrival. Alternatively, you can print out your tickets and carry them with you for scanning or arrange to pick up printed tickets at the venue 60 minutes prior to the event.
  10. E-tickets are non-transferable. Should you transfer your ticket to a third party via email or printout, the door scanning technology at our venues will recognise the first time the same code is presented. Therefore, if the third party enters the venue first, you will be denied permission to enter on the same ticket. No refunds or exchanges will be entered into in such situations. You should treat e-tickets as you would cash and not email or otherwise distribute them to others.
  11. Ten Days on the Island reserves the right to not replace lost or stolen tickets where seating is unreserved. For reserved seating tickets, at its discretion, Ten Days on the Island may be able to replace the ticket if the patron produces adequate proof of purchase. Ten Days on the Island encourages patrons to treat purchased tickets as they would cash.
  12. Exchanges or refunds may be considered in compliance with terms under the Live Performance Australia Ticketing Code of Practice and under Australian Consumer Law. Patrons should read the special conditions advertised on the Ten Days on the Island website for the selected performance/s carefully. If Ten Days on the Island permits an exchange, a transaction fee may apply. If Ten Days on the Island permits a full or partial refund in compliance with Australian Consumer Law, the transaction fee paid by the patron is non-refundable.
  13. On some occasions, Ten Days on the Island is able to exchange tickets from one performance date to another, provided the following requirements are met:
    • The exchange request must be processed in the Ten Days on the Island office after the patron has submitted a request to boxoffice@tendays.org.au;
    • The request for the exchange is for the same event at a different date or time;
    • The exchange must be of equal or greater value – you cannot exchange from a full price performance to a preview performance, for example;
    • Neither the original nor requested performances are sold out; and
    • The exchange is requested at least 48 hours prior to the performance or event.
    • Some conditions may be waived if the exchange is requested in line with point 20 below.
  14. Patrons should check the lockout conditions on performances prior to purchase as advertised on the website. Latecomers will be denied entry to performances advertised as a lockout, with no refund or exchange permitted. Under temporary lockout conditions, latecomers will be only admitted to a performance during a suitable break or as determined by venue management. Under some circumstances this may mean the consumer misses the show in its entirety.
  15. Strict age restrictions may apply to some performances and will be advertised on the website. Some shows are not suitable for people under the age of 18. Please review your purchased shows online or call the Ten Days on the Island Box Office on +61 3 6406 0260 to find out more about our babes-in-arm policy and age recommendations for the show/s that you are attending. If an infant or young child becomes unsettled during a performance, we ask that you take your child out of the venue so as not to disrupt the performance for the artist and fellow patrons.
  16. Ten Days on the Island reserves the right to vary, substitute or withdraw advertised programs, artists, venue and seating arrangements as necessary. Any such variations, substitutions or withdrawals will be communicated to ticket holders in direct email communications and advertised through social media.
  17. Ten Days on the Island requires ticket purchasers to provide contact details for all patrons attending the performance or event in case of a cancellation or alteration and so that we can contact patrons should another patron at a performance or event be diagnosed with COVID-19. If required, Ten Days on the Island will provide the contact details to the Tasmanian Department of Health.
  18. Ten Days on the Island’s COVID-19 refund conditions are guided by Live Performance Australia. If an event is cancelled due to COVID-19, ticket buyers will be provided with a full refund.
  19. If an event is unable to proceed on the date and time for which a ticket has been purchased due to COVID-19 Ten Days on the Island will make every effort to reschedule the event. Patrons will be offered a refund if they are unable to attend the new time and date.
  20. If a ticket holder is unwell and does not attend an event due to exposure to COVID-19 (in line with government recommendations), a refund or exchange will be offered if the ticket holder can validate their concerns about being unwell and it is reasonable to assume that the ticket holder may have been exposed to COVID-19. If there are no local community transmissions and little evidence that support the claim that the ticket holder would have been exposed to COVID-19 then Ten Days on the Island is under no obligation to provide a refund or exchange.
  21. If a ticket holder does not wish to attend an event due to fears of exposure to COVID-19, Ten Days on the Island is under no obligation to provide a refund or exchange, unless there is an increased risk due to higher positive case numbers in Tasmania. In this situation, requests will be assessed on a case by case basis.
  22. For up to date information on COVID 19 restrictions, please visit our COVID Safety page here. Further information on the LPA COVID-19 guidelines are available here: https://liveperformance.com.au/wp-content/uploads/2020/03/COVID-19-FAQs.pdf
  23. Entry to a venue is at an individual’s own risk. To the extent permitted by law, Ten Days on the Island will not be responsible for any loss, damage, harm or injury arising from a patron’s entry to a venue or performance within a venue.
  24. The use of cameras and other recording devices is strictly prohibited during a performance unless otherwise advised.
  25. Mobile telephones, pagers and other electronic devices must be switched off or turned to aeroplane mode during a performance. Phones may stay on aeroplane mode with bluetooth features turned on to continue the function of the COVIDSafe contact tracing app.
  26. The right to refuse entry or to evict a patron is reserved by venue management as provided in the Live Performance Australia Ticketing Code of Practice. Patrons refused entry to or evicted from a venue will not receive a refund.
  27. Tickets must be retained throughout the performance. Venue management reserves the right to evict any person or persons not in possession of a valid ticket.
  28. In attending a performance, you grant Ten Days on the Island permission to film or photograph you, and to reproduce that film or photograph in any audio, video or photographic display or other transmission, exhibition, publication or reproduction in any medium or context without further authorisation by, or compensation to, you.
  29. By submitting your order, you indicate that you have read and accept the Terms and Conditions of Sale as well as the Ten Days on the Island Privacy Policy. If you have questions regarding your order, please contact the Ten Days on the Island Box Office on +61 3 6406 0260.
  30. The Ten Days on the Island Privacy Policy and the Live Performance Australia Ticketing Code of Practice are available for download on the Ten Days on the Island website or by calling Ten Days on the Island on +61 3 6406 0260.
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