TICKETS

1) All sales are treated as final. No refunds will be issued after purchase except as required by law or in accordance with the Live Performance Australia Ticketing Code of Practice.

2) By submitting your order, you indicate that you have read and accept the Terms and Conditions of Sale as well as the Ten Days on the Island Privacy Policy. If you have questions regarding your order, please contact the Ten Days on the Island Box Office on +61 3 6406 0260 or boxoffice@tendays.org.au.

3) Tickets for performances are valid only when purchased from Ten Days on the Island, or an organisation authorised by Ten Days on the Island to sell or distribute tickets. Authorised ticket agencies include Burnie Arts and Theatre Royal Hobart. All patrons must have a valid ticket for a performance in order to enter the venue.

4) Tickets may not, without Ten Days on the Island’s written consent, be on-sold at a premium, offered as a prize or inducement, packaged or otherwise used for advertising, promotional or other commercial purposes. Ten Days on the Island reserves the right to refuse admission to the bearer of any ticket sold or otherwise provided or distributed in breach of this condition.

5) All ticket prices are stated in Australian dollars and include GST where applicable. A $5.00 non-refundable transaction fee inclusive of GST applies to all transactions that include tickets.

6) Where concessions are applicable, suitable and valid identification must be provided by a Patron for collection of tickets and for admission to a performance. The following concession types are accepted:

• Full-time students
• Children 12 years and under, where there is no child price available
• Pensioner and carer concession card holders, including Concession Scheme Card
• Health Care Card holders
• Government Seniors Card holders
• Companion Card holders

7) Ten Days on the Island offers Companion Card tickets to all advertised events. A valid Companion Card or valid Companion Card Number must be produced at the time of booking to gain access to the Companion Card Scheme offer. Details of use are contained on the Tasmanian Government Companion Card Website.

8) Only one eligible discount may be applied per transaction. Discounts or special offers are not able to be applied retrospectively.

9) Ten Days on the Island accepts payment for transactions by credit/debit cards (Visa and MasterCard), cash and Ten Days on the Island gift vouchers.

10) Prices are subject to change at any time without notice.

11) The email confirming your ticket purchase will contain your e-tickets to Ten Days on the Island performances. Use your smart phone to show the barcode to venue staff for scanning on arrival. Alternatively, you can print out your tickets and carry them with you for scanning.

12) E-tickets are non-transferable and should be treated like cash. If someone else uses your e-ticket before you, you will be denied entry, and no refunds or exchanges will be provided.

13) Ten Days on the Island won’t replace lost or stolen tickets for events with general admission/unreserved seating. For events with reserved/numbered seating, we may replace tickets if you provide proof of purchase. We advise treating tickets like cash.

14) If Ten Days on the Island permits an exchange, a transaction fee may apply. If Ten Days on the Island permits a full or partial refund in compliance with Australian Consumer Law, the transaction fee paid by the patron is non-refundable.

15) On some occasions, Ten Days on the Island will exchange tickets from one performance date to another, provided the following requirements are met:

• The purchase was made through Ten Days on the Island and not through any other authorised tickets seller
• The request must be made by the original purchaser via email to boxoffice@tendays.org.au
• The request for the exchange is for the same event at a different date or time
• The exchange must be of equal or greater value. If the exchange is for a ticket of lower advertised value the difference is price will be retained by the festival.
• Neither the original nor requested performances are sold out; and
• The exchange is requested at least 48 hours prior to the performance or event.
• If an exchange is permitted the purchaser will be charged an additional $5 transaction fee.

16) Patrons should check the lockout conditions on performances prior to purchase as advertised on the website. Latecomers will be denied entry to performances advertised as a lockout, with no refund or exchange permitted. Under temporary lockout conditions, latecomers will be only admitted to a performance during a suitable break or as determined by venue management. Under some circumstances this may mean the consumer misses the show in its entirety.

17) Strict age restrictions may apply to some performances and will be advertised on the website. Some shows are not suitable for people under the age of 18. Please review your purchased shows online or call the Ten Days on the Island Box Office on +61 3 6406 0260 to find out more about the age recommendations for the show/s that you are attending. If an infant or young child becomes unsettled during a performance, we ask that you take your child out of the venue so as not to disrupt the performance for the artist and fellow patrons.

18) Children under 24 months (“babes in arms”) do not require a ticket to most events on the condition they do not occupy a seat. Please check the individual event listings for age restrictions and exceptions.

19) Ten Days on the Island reserves the right to vary, substitute or withdraw advertised programs, artists, venue and seating arrangements as necessary. Any such variations, substitutions or withdrawals will be communicated to ticket holders in direct email communications and advertised through social media.

20) If an event is cancelled or unable to proceed on the date and time for which a ticket has been purchased Ten Days on the Island will make every effort to reschedule the event. Patrons are entitled to an exchange or refund if they are unable to attend the new time and date.

21) Entry to a venue is at an individual’s own risk. To the extent permitted by law, Ten Days on the Island will not be responsible for any loss, damage, harm or injury arising from a patron’s entry to a venue or performance within a venue.

22) The use of cameras and other recording devices is strictly prohibited during a performance unless otherwise advised.

23) Mobile telephones, pagers and other electronic devices must be switched off or turned to airplane mode during a performance.

24) The right to refuse entry or to evict a patron is reserved by venue management as provided in the Live Performance Australia Ticketing Code of Practice. Patrons refused entry to or evicted from a venue will not receive a refund.

25) Tickets must be retained throughout the performance. Venue management reserves the right to evict any person or persons not in possession of a valid ticket.

26) In attending a performance, you grant Ten Days on the Island permission to film or photograph you, and to reproduce that film or photograph in any audio, video or photographic display or other transmission, exhibition, publication, or reproduction in any medium or context without further authorisation by, or compensation to, you.

27) The Ten Days on the Island Privacy Policy and the Live Performance Australia Ticketing Code of Practice are available for download on the Ten Days on the Island website or by calling Ten Days on the Island on +61 3 6406 0260.

GIFT VOUCHERS

28) Ten Days on the Island Gift Vouchers are available for purchase through tendays.org.au or by calling +61 3 6406 0200.

29) Gift vouchers can only be redeemed for tickets sold directly through Ten Days on the Island and cannot be used for purchases made through other authorised agencies or third parties.

30) Gift vouchers are valid for 36 months from the date of issue.

31) The purchase of a gift voucher does not attract a transaction fee.

32) Gift vouchers are partially redeemable. If the cost of the purchase exceeds the value of a gift voucher, the voucher holder is required to pay the difference.

33) Gift vouchers are not redeemable for cash and cannot be exchanged.

34) Gift vouchers cannot be used to purchase further gift vouchers.

35) Ten Days on the Island does not take any responsibility for lost, stolen or unused gift vouchers.

36) All tickets purchased using a Ten Days on the Island gift voucher are subject to the festivals Ticketing Terms & Conditions, Privacy Policy and any applicable venue Terms and Conditions.

DONATIONS

37) By donating to Ten Days on the Island you are agreeing to our full Terms and Conditions, including our refund and cancellation policy.

38) Donations of $2.00 or more can be tax deductible.

39) Donations do not attract a transaction fee.

40) Ten Days on the Island Limited is endorsed as a Deductible Gift Recipient (DGR) from 01 2024. It is covered by Item 1 of the table in section 30-15 of the Income Tax Assessment Act 1997.